Hilton Garden Inn Gatlinburg

My husband and i stay here every year! We just got home from being there. By far our absolute favorite location!! We have tried anything and everything around Gatlinburg but nothing compares! Great location, great service, great breakfast, super clean rooms and clean area all together! 5 stars are not enough! We were on the 4th floor this past time with a fire place, balcony and jacuzzi which all were awesome!!! We were supposed to check out yesterday but was having such a great time we extended our stay to today and they made it easy to do so!! We even saw a bear while sitting on the balcony come up from the river! If you’re looking for a great place which is local to downtown go anywhere and everywhere by walking this is your place!!! Seriously can not say enough good things about this hotel!

I have it a 4 star because they charge you for parking! Other than that the service was amazing! Rooms were great! We were in room 431 so the picture is from the balcony!! As you can see beautiful views!

Last minute, we decided to spend one evening in Gatlinburg after 30 years absence. We visited the town often in the 80's and 90's, but not since then. This hotel is "new" to us. We arrived late and left after breakfast. We got a great room with a fireplace, but did not use it. Our view of the mountains the next morning was stunningly beautiful-even though we were at the back of the hotel overlooking the parking lot. No complaints there. The lobby is inviting and comfortable on a cold, rainy November evening. Morning breakfast looks great, but we decided to visit our old haunt, the pancake house. The hotel is within walking distance of most everything in Gatlinburg. Pet fee was $75. With the crushing traffic and crowds now in Gatlinburg, it is likely we will never return, but this hotel was a welcome "port in the storm" after driving 1,500+ miles on a cold and rainy November evening.

This hotel was very clean. I always check under the mattresses for bed bugs and everything was safe from any critters. The staff was professional and very helpful when I accidentally booked the hotel for the wrong date. The staff gave us a room right away before charging us, and told we could grab our stuff and go to our rooms and figure out our refund status with expedia. The fire place outside is very nice. They locked us out of our room to get us to go to the front desk and gave me a birthday card with cupcakes. It was a nice surprise.

Almost 5 stars! It was a great stay, great location, Laura at the front desk was an absolute doll as were all the other staff members I encountered. The hot tub was very enjoyable but the jets didn't work on any timed setting and the toilet seat had not been cleaned and had some yucky on it when lifted. The mattress was extremely firm but some people like that I know. Other than those things, I'd definitely stay here again and enjoyed everything else about this hotel.

Always our GOTO hotel when we visit Gatlinburg. Our 7th stay over the years. Clean, great staff, friendly, and good breakfast to get us going. Norma was our waitress this time at breakfast and was so sweet. Be back soon.

I agonized over giving it a 4 ( only because of a very few deferred maintenance issues ) but it’s closer to a 5 than 4. Front desk was not there when we arrived but it was worth the wait to meet BRINA. She is so caring and friendly and helpful to all. And always upbeat too. Samantha at the bar / restaurant served us each night and was also a delight. The location is ideal to be within walking distance of most everything, BUT not right IN the hustle and bustle of downtown. Very very clean property inside and out. Our accommodations included a nice balcony overlooking the hot tub and fireplace and the mountains beyond. Excellent hot tub opens early as does the indoor pool and well equipped workout gym. It’s critical, health wise for me to have a pool and / or hot tub when I travel ; fantastic here. Bedding and mattress and towels were all comfy and bathroom amenities are top notch. Pleasant to relax on the balcony as well. Surprisingly good grub at the bar . And the dessert was ridiculously delicious and so filling too. Didn’t have the breakfast buffet but made to order eggs on Ala Carte menu hit the spot just right. Got to meet Kevin W and the AGM the last day. They and all staff always made us feel very comfortable and welcome; we look forward to coming back.

This was an amazing place to stay! Perfect location. Breena up at the front desk made a world of difference! So helpful, so cheerful, and such a blessing!!